STONENEX would like to offer all our customers with after sevice and warranty as long as the guideline are followed our instruction.

Please note – the warranty does not cover the following:

Cracks

Our stone surfaces will not crack unless excessive force has been placed upon them; uneven cabinets or uneven flooring; structural settling or movement; damage occurring from rapid   changes in temperature (such as hot pots and pans being placed directly on the surface).

Abuse or Abnormal Use

This includes but it not limited to mishandling, damage from the heat; scorching; exposure to bad weather ultraviolet light; chemicals spillages; improper care as outlined in our

Maintenance Guidelines or cracking/chipping/dropping items/braking due to negligence.

Marks and Colour Variation

This includes fingerprints, smudges or metal marks made by utensils used in the kitchen.

Wear and Tear

This includes normal wear and tear that occurs over time; minor dents and scratches from kitchen utensils use/pots and pans; scuffs; chips; pouring boiling water onto the surface; dry ice or any of the instructions of care in our Maintenance Guide.

Routine Care
Clean the surface after each use with mild soap and water and dry with a cloth. After prolonged or heavy use, it may benecessary to clean the surface with warm water and a small amount of standard household cleaner.For stubborn substances, remove gently with a soft abrasive cleaner and a white Scotch Brite pad. Green and Red Scotch Britepads should not be used. Rinse the surface after the use of these cleaners and wipe dry.For the toughest stains, use a white Scotch Brite pad and acetone. Then rinse with soap and water.

Things to Avoid
Prolonged exposure to excessive heat from pots, skillets or poorly insulated crack pots may damage the surface. When setting aneated obiect on a guartz surface vou must alwavs use a heat protectorWhen preparing food always use a cutting board. While the natural cuartz will resist scratches from knives and utensils, a cutingooard will prolong the appearance of the surface and make it easier to keep clean.Most household chemicals do not affect quartz surfaces, but there are some that should be avoided. Products such as draincleaners, oven cleaners, paint removers/strippers which contain methylene chloride or other chemicals with a high alkaline/PHevel should be removed immediately with warm water and detergent, Even brief contact with these substances can causedamage to a quartz surface.